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Our Terms & Conditions Explained

When you open an account with paitokamboja, you're stepping into a platform built around clear rules and your account security.

Account creation and eligibilityDeposit and withdrawal rulesYour data and account security
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paitokamboja Our Terms & Conditions Explained
HELP WHEN YOU NEED IT

How to Reach Us About These Terms

Team online

Live Chat

Open the chat tab in your account dashboard and speak to a team member between 8 AM and 10 PM Indonesia time, seven days a week. We'll answer questions about your account terms, deposit holds or policy clarifications.

Email Support

Send a message to [email protected] with details of your question. Our team in Medan responds within 24 hours on weekdays, 48 hours on weekends, covering account access, term disputes and data requests.

In-Account Help

Navigate to Settings > Legal & Policy inside your account to view the full terms, download a PDF copy, or flag a specific clause you'd like clarified. We keep all policy documents accessible on your device.

YOUR DATA AND SECURITY

How We Protect Your Account and Information

Account Verification

When you open an account, we verify your identity using the details you provide. For withdrawals over 5 million rupiah, we may ask for a photograph of your ID. This keeps your funds secure and prevents fraudulent access to your wallet.

Data Encryption

Your login credentials, payment information and account history are encrypted in transit and stored securely on our servers. We never share your payment details with third parties unless required by local law or to process your requested transaction.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we confirm the receiving account matches the name on your paitokamboja profile. This prevents accidental transfers to the wrong destination.

Session & Cookie Policy

We use session cookies to keep you logged in and to remember your game preferences. These expire after 30 minutes of inactivity; you can clear them anytime in your browser settings or by logging out of your account.

Data Retention

We keep your account details, transaction history and gameplay records for seven years after account closure, as required by local financial regulations. You can request a copy of your data anytime through Settings > Privacy.

Policy Changes & Your Rights

If we update these terms, we'll email you and post the new version in your account at least 14 days before they take effect. You can accept them or close your account; continued play means you accept the update.

Your Terms & Conditions FAQs

You must be of legal age in your jurisdiction where local law permits. When you register, you confirm you meet this requirement. We carry out random age checks; if we can't verify your age, we'll close your account and return your balance to your payment method within five working days.

No. Each person may open one account with paitokamboja only. If we find duplicate accounts, we'll suspend all of them and hold the balances for 30 days before returning funds. You'll be banned from creating a new account for six months.

Go to the login page and tap Forgot Password. We'll send a reset link to the email address on file. The link works for one hour. If you don't receive it within five minutes, check your spam folder or contact our live chat team between 8 AM and 10 PM Indonesia time.

Deposits via DANA, OVO, GoPay and QRIS clear into your account within 60 seconds. Withdrawals are processed within 24 hours on weekdays, 48 hours on weekends. Your bank or e-wallet may take an additional 1–3 hours to show the funds in your personal account.

Yes. Go to Settings > Account > Close Account. If your balance is zero, your account closes immediately. If you have funds, we'll return them to your registered payment method within 48 hours. You can reopen an account after 30 days.

Contact our support team with your transaction ID and the date. We investigate within 72 hours and respond with our findings. If we made an error, we'll correct your balance immediately. If the transaction was authorized by your account, we cannot reverse it, but we'll review the details with you.

We share only what's needed to process your deposits, withdrawals and account security checks. We never sell your personal data. We comply with local data protection law and retain your information for seven years after account closure as required by regulation.

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