Reference

Legal terms that protect your account and payments

We've built paitokamboja around clear, transparent terms so you know exactly how your account works, how your data moves, and what happens when you deposit via DANA, OVO…

Account SecurityPayment ClarityData ProtectionWithdrawal Verification
paitokamboja Legal terms that protect your account and payments
WE'RE HERE TO HELP

How to reach us about your account or legal questions

Team online

Live Chat

Open the chat bubble in your account lobby and we'll connect you to a team member within 2 minutes. Available every day, 08:00 to 23:00 Indonesia time.

Email Support

Send your question to [email protected] and we'll reply within 4 business hours with a detailed answer about your account, terms or data.

Account Settings

Log in, go to Settings > Legal & Data, and you can review your stored information, request a copy, or change your contact details in real time.

HOW WE PROTECT YOU

Data security, cookies and your account rights

Encryption & Security

Your login, payment details and account activity are encrypted end-to-end. We use SSL 256-bit encryption so your data stays private when you deposit via DANA, OVO, GoPay or QRIS from any device.

Cookie Policy

We use session and analytics cookies to remember your lobby preferences, keep you logged in on desktop and mobile, and measure how players use our site. You can disable cookies in your browser settings.

Data Access & Portability

Request a full export of your account data — name, email, deposit history, game activity — in CSV format within 5 business days through Settings > Legal & Data or by emailing support.

Account Closure

Close your account any time via Settings > Account > Close Account. We'll freeze your balance, delete your profile within 30 days, and answer withdrawal questions by email if you contact us after closure.

Payment Data Retention

We keep your DANA, OVO, GoPay and QRIS deposit records for 7 years for tax and compliance purposes. You can view all your transactions in Account > Transaction History at any time.

Dispute & Complaints

If you disagree with a charge or withdrawal decision, email [email protected] with your account number and transaction ID. We'll investigate and respond within 7 business days.

Answers to your most common legal and account questions

Your account stays active and your balance is safe. We don't close inactive accounts or charge dormancy fees. You can log in any time to play or withdraw. If you've forgotten your password, use the reset link on the login page or contact support.

No — each player can hold one active account. If you open a second account using the same phone number or email, we'll merge them and verify your identity. Duplicate accounts may be closed and balances frozen pending investigation.

When you request a withdrawal, we confirm your identity by checking your account details against your deposit records. We verify the payment method matches and run a fraud check. Most withdrawals to DANA, OVO, GoPay or QRIS clear within 24 hours of approval.

We collect your full name, date of birth, email, phone number, and address to verify your identity and comply with local law. We also log your IP address, device type and login times for security. You can view and update all this in Settings > Account Details anytime.

Yes — go to Settings > Legal & Data and click Export Account Data. We'll email you a CSV file with all deposits, withdrawals, game activity and personal details within 5 business days. You can also request it by emailing [email protected].

Access to paitokamboja depends on local law. We support accounts where local law permits. If you travel, you can log in from abroad, but deposit and withdrawal features may be restricted depending on your location. Contact support to confirm your region's rules.

We delete your account profile within 30 days of closure. Transaction records and deposit history are kept for 7 years for tax and legal compliance. You can request deletion of non-essential data by emailing support, subject to local law requirements.